Privacy Policy

Get Plus is operated by Protect Plus, LLC, a Delaware limited liability company. This policy explains how we collect, use, and protect personal data through the Get Plus website (get.plus) and our post-purchase platform (Package Protection, Returns & Exchanges, Order Tracking, Reviews, Warranties, Shipping+, Order Change, and AI Agents), available via Shopify app or API integration.

This website

When you browse get.plus we collect standard request metadata (timestamp, user agent, referring page) and campaign parameters (UTM tags) so we know how you found us. We use analytics to understand aggregate traffic and ad performance. Analytics providers may set cookies or use similar technologies.

If you book a demo or contact us, we collect your email address, name, and any information you provide in your message. We use this information solely to respond to your inquiry and communicate about Get Plus products.

We do not sell your data.

The Get Plus platform

When a merchant uses Get Plus (via Shopify app or API), Protect Plus, LLC acts as a service provider (processor) to that merchant, who remains the controller of their customers' personal data. We process that data only to provide the platform's functionality, on the merchant's instructions.

What we process

Through platform integrations (Shopify APIs, OMS push APIs, public REST endpoints), and only for orders/data from merchants who use the platform:

• Order details — order number and identifier, order status, line items, pricing, and edit history
• Customer contact details — name, email address and phone number associated with the order
• Shipping address — the delivery address on the order, including any corrected version the customer submits
• Return and protection claims — return reason, photos if submitted, claim status, and resolution

We do not process payment card details. Refunds are executed by your payment processor; we never see or store card data.

Why we process it

• To provide package protection, returns & exchanges, order tracking, reviews, warranties, shipping subscriptions, and order editing functionality
• To validate addresses and manage fulfillment holds
• To process protection and warranty claims, approve returns, and issue refunds or replacements
• To provide aggregate analytics to merchants — counts of claims, returns, and order edits. These reports do not identify individual customers.
• For AI Agents (beta): to auto-review return requests and flag high-risk orders based on merchant-configured policies. Agents operate on merchant data only; package protection claim decisions are made by Get Plus, not by merchant agents.

We do not use this data for marketing or advertising, we do not sell it or share it for cross-context behavioral advertising, and we do not use it for profiling that produces legal or similarly significant effects (except as explicitly configured by the merchant for their own fraud detection).

Service providers

To operate Get Plus we use platform APIs (Shopify and others as applicable), Google Cloud Platform and MongoDB Atlas (application hosting and data storage), and Supabase and Fly.io (application hosting and session storage). Data is encrypted in transit and at rest.

Retention and deletion

We retain order, claim, and return records for as long as the merchant uses the platform and for a limited period afterwards (typically 90 days), so merchants can reconcile activity. When a merchant discontinues use, we delete the credentials associated with that account. We act on erasure and data-access requests received from merchants or their platform within applicable compliance periods.

Contact

Questions about this policy, or requests relating to data processed through Get Plus: legal@get.plus. If you are a customer of a merchant using Get Plus, please contact that merchant first — they control your data, and we will assist them in responding.