Terms of Service

These Terms of Service ("Terms") govern your use of Get Plus, a post-purchase platform operated by Protect Plus, LLC ("we," "us," or "Get Plus"). By installing or using any Get Plus product (via Shopify app or API integration), you ("you," "Merchant") agree to these Terms.

1. Service Description

Get Plus provides post-purchase tools for e-commerce merchants, including Package Protection, Returns & Exchanges, Order Tracking, Reviews, Warranties, Shipping+ subscriptions, Order Change (order editing), and AI Agents (automated returns review and order risk analysis). Available via Shopify app or REST API.

You may install one, some, or all products. Each product is modular and can be enabled or disabled independently within the app settings.

2. Pricing

Free products: Returns & Exchanges and Order Change (basic features) are free to use with no monthly fees.

Customer-paid products: Package Protection, Warranties, and Shipping+ are offered as optional add-ons at your checkout. Customers pay the fee; you receive a share of the revenue according to the revenue-share agreement provided during onboarding.

AI Agents (beta): Currently in beta for existing merchants. Pricing to be determined before general availability.

We reserve the right to change pricing with 30 days' notice. Changes apply to new orders; existing subscriptions and revenue-share terms remain unchanged during their term.

3. Protection Claims

For orders covered by Package Protection, we handle claims for lost, stolen, or damaged packages. We approve or deny claims based on our claim policy. You are not liable for approved claims.

Fraudulent claims (e.g., false "not received" reports) are our responsibility to detect and deny. If you have evidence a claim is fraudulent, report it to us immediately.

4. Returns & Warranties

You control your return and warranty policies. The app provides the self-service portal; approval or denial of return and warranty claims is your decision (or, if enabled, the decision of your configured AI agent acting on your behalf).

AI Agents for returns operate based on rules you configure. You are responsible for the decisions those agents make. Get Plus is not liable for returns approved or denied by your agent.

5. Order Change (Editing)

Order Change allows your customers to edit their orders within a time window you configure. You control which edit types are allowed (address fixes, cancellations, item changes, upsells, etc.). Edits are applied to your order management system; you remain responsible for fulfillment accuracy.

If you enable fulfillment holds, orders are held from your warehouse during the edit window. You are responsible for ensuring your warehouse or 3PL respects hold status.

6. Data and Privacy

We process your customers' personal data as a service provider (processor) on your behalf. You remain the data controller. Our Privacy Policy describes what we process and how we protect it.

You are responsible for complying with applicable data protection laws (GDPR, CCPA, etc.) in your use of Get Plus. You must have a lawful basis to collect and process customer data and to share it with us as your service provider.

7. Prohibited Use

You may not use Get Plus to:

• Violate any law or regulation
• Defraud customers or abuse the protection, warranty, or returns features
• Reverse engineer, decompile, or attempt to extract source code from the app
• Resell or sublicense access to Get Plus

We reserve the right to suspend or terminate your access if we believe you are violating these Terms or engaging in fraudulent activity.

8. Warranty Disclaimer

Get Plus is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free operation. We are not liable for losses resulting from service downtime, bugs, or integration issues with your platform or warehouse.

9. Limitation of Liability

To the maximum extent permitted by law, Get Plus and its affiliates are not liable for indirect, incidental, special, or consequential damages (including lost profits, lost revenue, or lost data) arising from your use of the app, even if we were advised of the possibility of such damages.

Our total liability for any claim arising from these Terms or your use of Get Plus shall not exceed the fees you paid us in the 12 months before the claim arose (or $100 if you paid no fees).

10. Termination

You may stop using Get Plus at any time by uninstalling the app or disabling API access. We may terminate your access if you breach these Terms, with notice when practical.

Upon termination, we will stop processing new orders but may retain data as described in our Privacy Policy to fulfill existing obligations (e.g., pending claims).

11. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you via email or in-app notice at least 30 days before they take effect. Continued use of the app after changes take effect constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Delaware.

13. Contact

Questions about these Terms: legal@get.plus