Agents handle the inbox. Your team does the work that grows the brand.
FRT down. CSAT up. Every channel covered. Configure rules and guardrails once — CSAI runs support on autopilot. Rolling out / beta.
Live KPIs (sample store)
First Response Time
2m
Auto-resolved
87%
CSAT
4.6/5
Median Resolution
8m
Ticket #8471
High PriorityFrom: customer@email.com
"My order says delivered but I never received it"
Configured guardrails
• Auto-resolve WISMO if delivered < 48h ago
• Never refund > $500 without escalation
• Tone: empathetic + solution-forward
Rules engine analyzing
In policyActive guardrails
• Auto-resolve WISMO if delivered < 48h ago
• Never refund > $500 without escalation
• Tone: empathetic + solution-forward
CSAI executing...
Reply sent:
Hi there! I see your order was marked delivered yesterday. Since you have Package Protection, I've started a replacement shipment that will arrive in 2–3 days. No need to return anything — it's already handled.
Policy applied
• Auto-resolve WISMO if delivered < 48h ago ✓
• Tone: empathetic + solution-forward ✓
Auto-resolved in 12s — KPIs updated
Ticket resolved within guardrails. FRT improved (2m → 12s), auto-resolve rate up (87% → 89%), CSAT increased. Zero human intervention.
Resolution summary
• Ticket classified (WISMO / Lost)
• Order context pulled (delivered 1d ago, protected)
• Policy matched (auto-resolve WISMO < 48h)
• Reply drafted + sent (brand voice)
• Protection claim initiated
• Resolution time: 12 seconds (fully autonomous)
Tickets pile up. Replies take hours. SLAs missed. Humans doing it all by hand.
Your team manually triages every ticket, looks up order history, writes replies, tracks SLAs in spreadsheets. CSAI runs the desk inside your rules — classifies issues, pulls order context, resolves in-policy tickets, escalates only outside guardrails. Humans set policy; agents run support.
How it works
Configure once, runs on autopilot
Ticket arrives
Email, chat, or SMS lands. CSAI reads it, pulls order history, checks protection/warranty status, assigns priority.
Rules applied
CSAI matches against your configured policies. Duplicate detection, order context, refund limits, tone guardrails.
Auto-resolves in policy
CSAI sends reply, issues refund, updates order, or escalates to human if outside rules. Most resolve automatically.
KPIs tracked
First response time, resolution time, CSAT, SLA compliance tracked per ticket and team-wide.
Outcomes
Faster response, higher CSAT, smaller team
Autonomous resolution within guardrails
Configure policies once (refund limits, WISMO rules, tone, escalation triggers). CSAI auto-resolves tickets that match your rules, escalates edge cases.
Faster first response time
No human bottleneck for in-policy tickets. CSAI responds in seconds, not hours. Sample stores see FRT drop from minutes to sub-minute.
Order-aware context
Protection status, warranty coverage, return eligibility, delivery tracking — CSAI surfaces it automatically. No manual lookup.
Still rolling out
CSAI is in beta. Not live on most merchants yet. Early access available — book a demo to discuss fit for your support volume and KPI targets.
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Interested in CSAI?
CSAI is rolling out to select merchants. Book a demo to discuss early access, KPI targets, and pricing for your support volume.
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