Branded tracking page. Status alerts. Support baked in.
Shoppers check order status on your branded portal — not the carrier's site. Automatic email and SMS alerts on shipment events. Tracking page becomes a retention touchpoint.
Your order is on the way
Estimated delivery: Tomorrow by 8pm
Label created
USPS Tracking: 9400...
Sep 15, 2:14 PM
In transit
USPS Tracking: 9400...
Sep 16, 9:02 AM
Out for delivery
USPS Tracking: 9400...
Pending
Delivered
USPS Tracking: 9400...
Pending
Shoppers land on carrier pages and email "where's my order?"
Tracking links send customers to generic carrier sites with confusing updates and no support contact. They come back to your inbox asking what's going on. Your branded tracking page keeps customers in your experience with clear status, upsells, and instant support access.
How it works
Branded tracking, automatic alerts, upsells on every parcel
Ingest shipments
Shopify webhooks register parcels automatically. Or push tracking data via OMS API (POST /shipments) with carrier and tracking number — no order required.
Carrier status syncs via Shippo
Status timeline updates automatically: label created, in transit, out for delivery, delivered, delivery exception. Real-time carrier scan data.
Email and SMS alerts (optional)
Transactional notifications on shipment events. Merchant controls channel toggles per event type. SMS requires A2P/10DLC registration. Short links keep messages under carrier limits.
Customer tracking page
Branded portal with status timeline, order summary, upsells, and support contact. Theme editor with sections and blocks. Shared custom domain with returns portal.
Outcomes
Fewer WISMO tickets, more upsells, branded touchpoints
Support tickets drop
Customers check tracking page instead of emailing support. Status timeline answers 'where's my order?' before they ask.
Branded tracking page is prime real estate
Surface related products, upcoming launches, or loyalty programs while shoppers wait for delivery.
Transactional alerts drive engagement
Shipment emails and SMS with your branding. Short links (get.plus/s/...) stay under carrier SMS limits. Optional custom short-link domain.
OMS-agnostic ingestion
Shopify webhook mode (default) or OMS push API. Tracking-only shipments supported (no order number required). Public REST API at api.protectplus.io/shipments.
Trusted by leading e-commerce brands
Turn tracking into a branded retention moment
Stop sending customers to generic carrier pages. Book a demo to see branded tracking in action.